Shipping & Delivery Policy

1.Who delivers your order#

Delivery is arranged and performed by the supplier, using their own or a hired vehicle. Nirmaan does not operate a fleet. We show you the delivery status at every stage, hold the payment until the order is complete, and step in if something goes wrong.

2.Where we deliver#

We deliver only to pincodes a supplier has listed as a service area. That is why the catalogue changes when you change your area — you are always seeing what can genuinely reach you. Currently our deepest coverage is Dehradun, Haridwar and Champawat, and we add areas as suppliers there come on board.

3.How long it takes#

These are estimates, not guarantees. Rain, a blocked ghat road, a vehicle checkpost or a local bandh can move a delivery by a day — in the hills that is normal, and we tell you on the tracking timeline rather than letting you wonder.

4.Site access — read this before you order a truck#

• Give a landmark, not just a pincode. "Behind the school, second lane" saves an hour of phone calls.
• Keep a phone reachable on the delivery day — the driver will call before arriving.
• Have someone at the site who is authorised to check and accept the load.
• Arrange labour in advance if you need unloading — see below.

5.Unloading, freight and who pays for what#

• Unloading is the buyer’s responsibility unless the order explicitly includes it. Drivers deliver to the kerb or the nearest accessible point; they do not carry material into a building or up floors.
• If you want unloading or floor-wise stacking, say so in your requirement. Many suppliers will quote it as a line item — it is far cheaper agreed in advance than negotiated at the gate.
• Freight is included only where the order says so. Where it is charged separately, the amount is shown in the order summary before you pay — never added afterwards.
• Detention: if a vehicle is held at your site beyond a reasonable waiting period because unloading is not ready, the supplier may charge detention. It will be shown to you before it is applied.

6.What to check when the truck arrives#

1. 1
   Count it

   Bags, pieces or weight, against the delivery challan — before anything is unloaded.

2. 2
   Check the grade and brand

   The marking on the bag or the pack, against what you ordered. Grade substitution is the single most expensive mistake to discover late.

3. 3
   Photograph anything wrong

   With the vehicle in frame if you can. Then raise a dispute on the order within 48 hours.

4. 4
   Then sign

   Signing the challan confirms you received what it lists. Risk in the materials passes to you at that point.

7.Delays and failed deliveries#

• If a delivery is running late, the tracking timeline updates and you can raise it from the order page. If it slips more than 2 working days past the promised window, you may cancel for a full refund even after dispatch.
• If nobody is at the site, the address is wrong, or the vehicle cannot access it, the supplier will attempt to contact you and may reattempt. A second failed attempt for the same reason may carry the actual freight cost.
• Nothing here reduces your right to a refund where the supplier simply failed to deliver. That is always refunded in full.

See the Cancellation & Refunds Policy for how refunds are paid, and Grievance Redressal if a delivery problem is not being resolved.