Help & Support

No. You can browse categories, open any item and see prices for your area without signing in. You only need an account when you add to your Truck, post a requirement, place an order or request a callback.

Give it about a minute, then check your spam or promotions folder. If it is still missing, request a new code — the old one stops working as soon as a new one is issued. Repeated failures usually mean a typo in the email address.

We are live across Uttarakhand, with the deepest supplier coverage in Dehradun, Haridwar and Champawat. If your pincode shows no suppliers yet, your searches still tell us there is demand there — that is how we decide where to open next.

Yes. Switch language from the header on the web, or from Profile in the app. Category names, units and every screen are translated. Text a supplier typed themselves — an item title, a requirement description — stays as they wrote it.

Listings are filtered to suppliers who actually deliver to your pincode. A different pincode means a different set of suppliers — and a store that is closed does not show at all.

It is the supplier’s estimate for your area. Material prices move with the market and with load size, so the binding price is the one on your order summary when you confirm. Everything — GST, freight — is broken out there before you pay.

Usually the quantity is below what local suppliers carry, the description is too vague to price, or no supplier in that pincode stocks that category yet. Adding the grade, brand and a target date usually fixes it. If it still goes quiet, request a callback and we will work it out with you.

Through Razorpay — UPI, cards, net banking or wallets. Your card and UPI details go straight to the gateway; Nirmaan never sees or stores them.

Give it a few minutes — we mark an order paid only when the payment provider confirms it to us directly, which is slower than your bank SMS but far more reliable. If it has not updated within 30 minutes, contact support with the order number; a genuinely failed payment is auto-reversed by your bank, usually within 7 working days.

Please do not. An off-platform payment has no order record, no delivery tracking, no dispute route and no refund path — and we cannot help you recover it. Anyone on Nirmaan who asks you to pay outside the app is breaking our terms; report them.

Yes — from the supplier, who is the seller of record. Add your GSTIN to your profile before ordering if you want to claim input credit, because it has to be on the invoice at the time it is issued.

It is a way to get our team on the phone to work out a requirement that is too specific to price from a listing. It is not a checkout and it is not a fallback for a failed payment — nothing is ordered and nothing is charged. If a deal is agreed on the call, we send you a payment link afterwards and the decision is still yours.

Free of charge any time before dispatch. After dispatch it depends on the material and how far the vehicle has gone — cement and other perishable or moisture-sensitive goods are the hardest to take back. See the refunds policy.

Raise a dispute on the order with a photo of the load and the delivery note. Short supply confirmed against the challan is refunded or topped up by the supplier — you should not have to argue at the gate.

Unless the order says otherwise, unloading is the buyer’s responsibility and labour is not included. Say so in the requirement if you need unloading — some suppliers will quote it in.

Nothing to list. Your first leads carry no commission at all, and after that a commission applies on completed orders. Exact numbers and the settlement cycle are on the Pricing & Fees page.

Almost always one of three things: your store is switched off, the item is set inactive, or you have no service area covering the buyer’s pincode. Check the service-area pills on your My Store header first — that is the usual culprit.

Yes — toggle it closed from My Store. Buyers stop seeing your listings immediately, but orders already placed continue as normal and still have to be fulfilled.

After delivery is confirmed and the dispute window closes, your share is settled to your registered bank account, less commission and the statutory TDS and TCS we are required to deduct. See Pricing & Fees.

You can be signed in on three devices at once; a fourth sign-in ends the oldest session. If it happens on one device only, clearing that browser’s cookies for the site and signing in again usually settles it.

Tap the area next to the Nirmaan name at the top of any screen, or change it in Profile. Prices and availability re-load for the new area straight away.

Write to our privacy contact and we will act within 30 days. See the Privacy Policy for exactly what we hold, what we must keep for tax law, and your rights under the DPDP Act.