Terms of Service

1.Who we are, and what you are agreeing to#

Nirmaan is a hyperlocal marketplace for building and hardware materials. Buyers — contractors, builders, shop owners and homeowners — discover materials from verified local suppliers, place orders, and track delivery. These Terms of Service ("Terms") are a legally binding agreement between you and the entity below.

By creating an account, browsing the catalogue, adding materials to your Truck, posting a requirement, placing an order, or listing materials as a supplier, you confirm that you have read and accepted these Terms, our Privacy Policy, Cancellation & Refunds Policy, Shipping & Delivery Policy and Pricing & Fees. If you do not accept them, please do not use Nirmaan.

2.Words we use in a specific way#

3.Eligibility and your account#

• You must be at least 18 years old and legally able to enter into a contract under the Indian Contract Act, 1872. Nirmaan is built for trade use and is not directed at children.
• You sign in with a one-time code (OTP) sent to your email. Never share that code — anyone who has it can access your account, your addresses and your order history.
• You are responsible for everything done through your account. Tell us immediately at the support contact below if you think someone else has access.
• You may stay signed in on up to three devices at a time. Signing in on a fourth signs out the oldest.
• Keep your details accurate — especially your delivery pincode and address. Materials are heavy and hyperlocal; a wrong pincode is the single most common cause of a failed delivery.

4.What Nirmaan is — and what it is not#

In practice this means:

We verify each supplier’s GST certificate, shop or trade licence and identity before approving their store, and we can suspend a store at any time. Verification is a check on documents and conduct — it is not a warranty of the quality of any particular consignment.

5.Prices, estimates and quotes#

• Prices shown while browsing are indicative estimates set by the supplier for your area. Building material prices move with the market, freight and load size — the binding price is the one on the order summary at the moment you confirm.
• A quote against a requirement is valid only for the period the supplier states on it. After that, the supplier may re-quote.
• Unless clearly stated otherwise, prices are exclusive of GST and exclusive of freight, loading and unloading. The final breakdown is always shown before you pay.
• If a listing carries an obvious error — a decimal in the wrong place, a price far below market — the supplier or Nirmaan may cancel the affected order and refund you in full. We will not use such an error to hold you to a price either.
• For pre-packed goods, the supplier must display the declarations required by the Legal Metrology (Packaged Commodities) Rules, 2011 — including MRP, net quantity, manufacturer or packer details, consumer care details and country of origin.

6.Orders, and what "Request a Callback" means#

1. 1
   You place an order

   Your order is an offer to buy from that supplier on the terms shown.

2. 2
   The supplier accepts it

   The contract of sale forms when the supplier confirms the order — not when you click Pay.

3. 3
   It is dispatched and delivered

   You can follow every stage on the order tracking timeline in the app.

A supplier can decline an order — most often because stock ran out, the load cannot be delivered to your pincode, or the quantity is below their minimum. If that happens after you have paid, you are refunded in full under our Cancellation & Refunds Policy.

7.Payments#

Payments on Nirmaan are collected through Razorpay, an RBI-authorised payment aggregator, using Razorpay Route. Nirmaan does not see or store your full card number, UPI PIN, CVV or bank credentials at any point — those go directly to the payment gateway.

• The amount you pay for materials belongs to the supplier. Nirmaan collects it on the supplier’s behalf and settles it to them, less our fee, on the settlement cycle described in Pricing & Fees.
• A payment is only treated as received when our payment provider confirms it to us over a cryptographically verified webhook. A screenshot, an SMS from your bank, or a message from anyone claiming to be from Nirmaan is not proof of payment.
• Never pay a supplier or anyone else outside Nirmaan for an order placed here. Off-platform payments carry no order record, no tracking, no dispute process and no refund route, and we cannot help you recover them.
• Nirmaan staff will never ask you for an OTP, a UPI PIN, a card CVV, or to install a screen-sharing or remote-access app. If someone does, it is fraud — stop and report it to us.

8.Cancellations, returns and refunds#

Full details are in the Cancellation & Refunds Policy, which forms part of these Terms. In short: you can cancel free of charge any time before dispatch; after dispatch, cancellation depends on the material and how far the vehicle has travelled. Damaged, short or wrong-grade deliveries must be reported within 48 hours of delivery, with photographs.

9.Delivery#

Delivery is arranged by the supplier. Timelines, access requirements, unloading responsibility and what to check on arrival are set out in the Shipping & Delivery Policy. Risk in the materials passes to you on delivery at your stated address.

10.Our fees, and taxes#

Buyers pay no platform fee. Suppliers pay a commission on completed orders — the current rates, the free-lead allowance for new suppliers, and the settlement cycle are all on the Pricing & Fees page. We will give suppliers written notice before any change in commission takes effect.

11.Additional terms for suppliers#

If you sell on Nirmaan, these apply to you in addition to everything above.

• You are the seller of record. You are responsible for the goods, for their statutory compliance, and for issuing a valid GST tax invoice to the buyer for every sale.
• Your store goes live only after we approve your application. You must keep your GST certificate, shop or trade licence and identity documents current, and tell us within 7 days if any of them is cancelled, suspended or changed.
• Listings must be accurate: correct grade, brand, size, unit and a photograph of what you actually supply. Listing one grade and delivering another is a material breach and can result in immediate suspension.
• Keep your service areas and your store’s open/closed status honest. A store shown as open in a pincode is a promise that you will actually deliver there.
• Do not solicit buyers to transact outside Nirmaan on an order that originated here. It removes the buyer’s protection and is grounds for removal from the platform.
• Where you are a registered micro or small enterprise, we and buyers are expected to settle your dues within 45 days as contemplated by section 15 of the MSMED Act, 2006. Tell us your Udyam registration number so we can apply this correctly.
• If you list imported goods, you must declare the country of origin. From 1 July 2026, e-commerce platforms must also let buyers filter and sort by country of origin under Rule 6(10A) of the Legal Metrology (Packaged Commodities) Rules — so this declaration must be accurate.

12.Content you post, and what is not allowed#

You keep ownership of what you post — your requirement descriptions, listings, photographs and messages. You grant Nirmaan a non-exclusive, royalty-free licence to host, display and distribute that content for the purpose of running the marketplace.

As required by Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, upload, publish or share anything that:

• belongs to another person and to which you do not have rights;
• is obscene, pornographic, paedophilic, invasive of another’s privacy, insulting or harassing on the basis of gender, or racially or ethnically objectionable;
• harms a child in any way;
• infringes a patent, trademark, copyright or other proprietary right;
• deceives or misleads about its origin, or knowingly communicates false information;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or incites a cognisable offence;
• contains a software virus or any code designed to interrupt, destroy or limit the functionality of any computer resource;
• is patently false or misleading in nature but stated as a fact;
• violates any law for the time being in force.

You also agree not to scrape the platform, resell access to it, interfere with its operation, use it to send spam, or attempt to gain unauthorised access to any account or system.

13.Our intellectual property#

The Nirmaan name, logo, the design of the app and website, and the software behind them belong to us. You may not copy, adapt, reverse-engineer or distribute them without our written permission. Nothing in these Terms transfers any of our intellectual property to you.

14.Suspension and closing your account#

• You can stop using Nirmaan at any time and ask us to close your account by writing to our support contact.
• We may suspend or close an account that breaches these Terms, is used for fraud, or repeatedly fails to honour orders. Where the breach is not serious, we will normally warn you first.
• Closing an account does not cancel orders already in progress, amounts already owed, or refunds already due — those are settled first.
• After closure, we retain your information for 180 days as required by Rule 3(1)(h) of the IT Rules, 2021, and for longer only where tax or accounting law requires it. See the Privacy Policy.

15.Disclaimers and limits on liability#

The platform is provided on an "as is" and "as available" basis. We work hard to keep it accurate and running, but we do not warrant that it will be uninterrupted, error-free, or that every listing is accurate at every moment.

As a marketplace, we are not liable for the quality, grade, fitness, safety or legality of the materials a supplier sells, or for a supplier’s failure to deliver. Those obligations are the supplier’s, and your remedies against the supplier under the Sale of Goods Act, 1930 and the Consumer Protection Act, 2019 are unaffected by these Terms.

To the maximum extent permitted by law, Nirmaan’s total liability to you in connection with any order is limited to the amount you paid to us for that order, and we are not liable for indirect or consequential loss such as loss of profit, project delay, or site labour cost.

16.Indemnity#

You agree to indemnify Nirmaan against claims, losses and reasonable legal costs arising from your breach of these Terms, your breach of any law, or content you posted — except to the extent the claim arises from our own act or omission.

17.If something goes wrong#

Start with the order itself — raise a dispute from the order page, or contact support. If that does not resolve it, escalate to our Grievance Officer. We acknowledge a consumer complaint within 48 hours and redress it within 30 days; complaints under the IT Rules are acknowledged within 24 hours and resolved within 15 days. The full process, and the officer’s name and contact, are on the Grievance Redressal page.

18.Governing law and disputes#

These Terms are governed by the laws of India. We both agree to try in good faith to resolve any dispute through our grievance process first. If it is still unresolved after 30 days, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Dehradun, Uttarakhand, conducted in English or Hindi. Subject to that, the courts at Dehradun have exclusive jurisdiction.

These Terms are written to sit alongside, and not to override, the following:

• Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
• Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025
• Indian Contract Act, 1872 and the Sale of Goods Act, 1930
• Central Goods and Services Tax Act, 2017
• Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011
• Micro, Small and Medium Enterprises Development Act, 2006
• Arbitration and Conciliation Act, 1996

19.Changes to these Terms#

We may update these Terms. The version number and effective date at the top of this page always tell you which version applies, and the version history at the bottom summarises what changed. For a change that materially affects your rights or a supplier’s commission, we will notify you in the app and by email at least 15 days before it takes effect. As required by Rule 3(1)(f) of the IT Rules, 2021, we also remind users at least once a year to review these Terms and the Privacy Policy.

20.Contact us#